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Small Business Workshop: Handling a Challenging Customer

  • Greenway Conference Room (map)

Customer service is a necessary position in most of today’s businesses and organizations.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled appropriately and effectively.  With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

This workshop will help you learn how engaging customers properly can benefit both the employee and customer. Through the workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

In the Greenway Conference Room on the lower level.