Oct
27
12:30 PM12:30
Cultural Event

BATO BATO!

BATO BATO! consists of 16 high school students, 9 marimbas and a plethora of percussion. The name is Swahili for "dancing place" - and that's just what they do! Although their style is deeply rooted in Latin rhythms and the Shona music of Zimbabwe, they also love to play marimbafied renditions of their favorite pop, alternative, rock, rap and soul songs

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Oct
15
6:00 PM18:00
Small Business Workshop

Small Business Workshop: Handling a Challenging Customer

Customer service is a necessary position in most of today’s businesses and organizations.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled appropriately and effectively.  With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

This workshop will help you learn how engaging customers properly can benefit both the employee and customer. Through the workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

In the Greenway Conference Room on the lower level.

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